My item arrived defective!

Our sincere apologies for the inconvenience! We stand behind our gear and will get you sorted with a replacement or full refund right away.

How to submit a defective item request:

1. Visit the Portal: Go to returns.rokfit.com within 5 business days of receiving your order.
2. Select Reason: Enter your Order Number and Email/Zip Code, select the affected item, and choose "Item is Damaged" or "Received Wrong Item" as your return reason.
3. Upload Photo: Attach a quick photo showing the defect when prompted in the portal.
4. Choose Resolution: Select a 100% free replacement/exchange, store credit, or full refund. (Return shipping fees are completely waived for defective items).

If you run into any issues submitting your request, you can also email our team directly at support@rokfit.com with your order number and a photo of the item, and we'll take care of it for you!