Returns Policy
REASONS FOR PRODUCT RETURN:
- Did not fit
- Changed mind
- Not what I expected
- Item is damaged
- Received wrong item
Important: All returns must be authorized by filling out the return form at returns.rokfit.com and must meet the requirements outlined below.
RETURN REQUIREMENTS
- Items must be returned in new, unworn, and unwashed condition.
- Please specify the reason for the return.
- For defective items, you must notify us within 5 business days of receiving the product to qualify for a return or exchange. Failure to notify us promptly will result in denial of the request.
SHIPPING COSTS
- Domestic Orders: RokFit offers flat rate $5.00 return fee for approved returns (excludes clearance and final sale items). $5.00 return fee is waived for exchanged items.
- International Orders: Returns only — no exchanges. Customers are responsible for return shipping costs.
- Original shipping costs are non-refundable for both domestic and international orders.
TIMEFRAME
- Domestic Orders: Return authorizations must be requested within 30 days of the original order date.
- International Orders: Return authorizations must be requested within 2 months of the original order date.
RETURN PROCESS
- Pack your item(s) in the original shipping box if possible.
- Use the pre-paid shipping label (domestic orders only) or your chosen delivery service for international returns. For international orders, please insure the package for the full value of the merchandise. RokFit is not responsible for lost or damaged return packages.
- For manual returns (not using our returns center), ship to:
RokFit, Inc.
Attn: RETURNS
581 Enterprise Drive
Edmond, OK 73013
SALE AND CLEARANCE ITEMS
All sales on clearance and final sale items are final. These items cannot be returned or refunded.
EXCHANGES
- Domestic Orders Only: We exchange items if they are defective, damaged, or did not fit. To exchange an item, visit returns.rokfit.com to start your exchange request.
- International Orders: Exchanges are not available.