Returns Policy

Authorization

All returns and exchanges must be submitted through our online portal at  returns.rokfit.com using your Order Number and Email Address (or Zip Code).

Return Options & Shipping Fees

• U.S. Exchanges: 100% Free return shipping ($0 fee) on all size, color, or product swaps.
• U.S. Store Credit: 100% Free return shipping ($0 fee) + an extra 10% Bonus Credit added to your gift card.
• U.S. Refunds: Refunded to original payment method with a flat $5.00 return label fee deducted from your refund.
• International Orders: Returns for Store Credit or Refund only. Customers are responsible for return postage. Exchanges are not available internationally.
• Original shipping costs are non-refundable for all orders.

Timeframe

• U.S. Domestic Orders: Return requests must be submitted within 30 days of delivery.
• International Orders: Return requests must be submitted within 60 days (2 months) of delivery.

Requirements & Item Condition

• Items must be returned in new, unworn, and unwashed condition with original tags attached.
• Defective or Damaged Items: Must be reported via returns.rokfit.com within 5 business days of delivery with photo proof attached to waive all fees and receive a free replacement or full refund.

Ineligible / Final Sale Items 

The following items are strictly final sale and cannot be returned or exchanged:

• Clearance items
• Mystery Bags
• Headwear and Underwear
• Opened or worn socks
• Washed or worn tops
• Wholesale, B2B, or Volume Discount orders (contact support@rokfit.com directly)

Return Process

1. Request your return at returns.rokfit.com.
2. U.S. Domestic: Save the digital QR code to your phone for printerless drop-off at USPS, or print the prepaid USPS shipping label.

3. International / Authorized Manual Returns: Mail your return via an insured carrier service to:

   RokFit, Inc.

   Attn: RETURNS

   581 Enterprise Drive

   Edmond, OK 73013