Shipping Policy

U.S. DOMESTIC SHIPPING

  • Orders are processed within 2 business days of receipt, provided they are approved to ship.
  • Shipments are not processed on Saturdays, Sundays, or holidays (or during severe weather conditions).
  • Standard domestic shipping lead time is 2–7 business days.

USPS Priority Mail:

  • Lead time is generally 2–5 business days.
  • USPS does not guarantee delivery timelines for Priority Mail (1, 2, or 3-day services). While most packages arrive on time, delays of a day or two may occur.

FREE SHIPPING

  • We offer free shipping on domestic orders with a subtotal of $75 or more.
  • Free shipping uses a standard 5–7 business day shipping option.
  • If you need your package sooner, select a paid shipping option that better fits your timeline.

LOST/STOLEN PACKAGES

  • Once a package is confirmed as delivered via tracking, it is considered complete. RokFit, Inc. is not liable for lost or stolen packages after delivery.
  • Ensure you have a secure location for package deliveries.
  • If your package is lost or stolen, please contact the courier with your tracking number to file a claim or resolve the issue.

INTERNATIONAL SHIPPING

  • Delivery time for international orders averages 6–10 business days but can take longer (up to 1–2 months for USPS First-Class International).
  • USPS First-Class International: While affordable, this service can experience rare but significant delays. For faster and more reliable delivery, select USPS Priority, DHL, or UPS.

Customs and Import Duties:

  • Shipping costs do not include duties, taxes, or other import fees. Customers are responsible for any fees imposed by their country or the shipping carrier.
  • Customs, duties, and local taxes are assessed upon the package's arrival in your country. These additional fees are the responsibility of the recipient.
  • RokFit does not lower the declared value of goods for customs purposes.

Rejected or Undeliverable Shipments:

  • If your shipment is rejected by customs or deemed undeliverable, we will refund the value of the items once they are returned to us in resellable condition.
  • You will be responsible for the original shipping charges and any additional fees incurred, which will be deducted from your refund.
  • If the issue is due to a shipping carrier error, please contact the carrier directly to address the fees or file a claim.
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